Terms of Service

These Terms of Service ("Terms") govern your use of Creatornet, operated by Ali Media ("Creatornet", "we", "us" or "our"). By creating a Creatornet account or using the Services, you ("Brand", "you" or "your") agree to these Terms, the Privacy Policy and the Data Processing Agreement (the "DPA"). Do not use Creatornet if you do not agree. If you accept on behalf of a company, an agency or another entity, you represent that you are authorized to bind it, so "you" then means both you and that entity.

These Terms apply to Brands (including advertisers). If you are a Creator, these Terms do not apply to you. Your use of Creatornet is governed by the Creator Terms of Service instead.

1. Definitions

2. Accounts

You must be 18 or older, able to form a binding contract and authorized to accept these Terms for the Brand. You must provide accurate account and organization information and keep it up to date. You are responsible for all activity through your organization's accounts and connected stores, for the permissions you grant, for safeguarding credentials and access tokens and for promptly revoking access when someone leaves your organization.

We may rely on instructions that arrive through an authenticated account unless we have notice of compromise. We may refuse, suspend or limit access where we reasonably believe an account is compromised, misused or accessed without authority.

3. Integrations and Tracking

3.1 Store Connection

If you install our Shopify app, you authorize Creatornet to access the data of the Shopify store you connect, within the scopes you grant at install (and any later re-authorization) and to receive and process the store events described in the Privacy Policy and DPA. Scopes may change if Shopify or the Services require it.

If you do not own the store you connect, you must be authorized to connect it. You represent that you have the store owner's authority to install the app, to grant the scopes and to let Creatornet process that store's data on the terms set out here and in the DPA. You are responsible for making sure the store owner is told what Creatornet collects. Section 3.2 applies to that store whether you own it or manage it for someone else.

3.2 Tracking Disclosures and Consents

Creatornet may place or use tracking technologies, including a web pixel and related cookies or identifiers, on the store you connect and on any website you control. You may also send us conversions from your own systems. On a connected store these operate subject to the privacy controls the store platform provides. On a site or system you control no store platform sits in the setup, so no platform privacy control applies and you decide what to send.

You are responsible for disclosing tracking and attribution practices in the privacy policy and other required notices of every site where our tracking runs; for configuring the store platform's controls and obtaining any consents required where a connected store sells; for obtaining the consents any other site needs; and for ensuring your use of Creatornet and creator marketing complies with applicable law. Creatornet provides tools and does not assume your regulatory duties.

3.3 Ad Platform Connection

If you connect a Meta (Facebook) Business or ad account to Creatornet, you authorize us to access data within the permissions you grant. We only read from the accounts you connect. Creatornet cannot create, edit, pause or pay for ads on your behalf.

You remain solely responsible for your ad accounts, campaigns, creatives, targeting and spend; compliance with Meta Platform Terms and advertising policies; ensuring the people who connect Meta assets have authority to do so; and disconnecting access when it is no longer needed. Meta controls its platform. We are not responsible for its outages, API or policy changes or restrictions on your accounts.

4. Attribution and Commissions

You configure commission rules, campaigns and creator relationships in Creatornet. You acknowledge that attribution is based on the signals and rules available to Creatornet; that results may differ from Shopify reports, Meta Ads Manager or other tools; and that you are responsible for reviewing commission configuration before campaigns go live and for resolving disputes with Creators under your separate arrangements with them.

Except where we expressly agree in writing, Creatornet is not a party to your commercial contract with any Creator.

Creatornet does not pay Creators and does not hold funds. You pay Creators directly, through your own bank or payment provider. The amounts you owe them under your campaigns (the "Commissions") are solely your responsibility. The Services calculate the Commissions and show them to both sides. Marking a payout as paid in Creatornet records something you did elsewhere. It does not move money.

You can change a campaign's commission rate, including for Creators already accepted onto the campaign. The new rate applies to sales made after the change and never to Commissions already earned.

5. Creator Content

5.1 License on Acceptance

Creators keep ownership of the content they submit. What you receive is a license, granted under the Creator Terms of Service. It attaches on Acceptance and how long it runs depends on the campaign's pricing model. Until then you may review the submission on Creatornet and nothing more.

Fixed-fee campaigns. The license becomes perpetual and irrevocable, unless the campaign says otherwise, once you have paid the agreed amount in full.

Commission campaigns. For as long as you use a Creator's content, your license to it is conditioned on all of the following:

• every paid advertisement that features the content and sends people to your site or store carries the tracking parameter the Services issue for that content;
• you keep in place the store connection or conversion feed that records the resulting sales; and
• you pay that Creator the Commissions those sales earn.

Using the content outside these conditions is use without a license. None of them apply once you stop using the content.

The license ends if you breach any of these conditions and do not cure the breach within 14 days of notice. It also ends if the Creator closes their account or we terminate it, in which case Commissions stop accruing that day and we will notify you.

Once the license ends you have 5 business days to stop using the content and take down any live advertising featuring it. Where we notify you that it has ended, those 5 business days run from our notice. Ending the license does not cancel Commissions you already owe.

The license covers a Creator's name, likeness, image and voice only as they appear in the content submitted and only for that campaign and related marketing. Any wider use of a Creator's name, likeness, image or voice needs their separate agreement.

5.2 Takedown

We may require you to remove, modify or stop running any campaign or Creator Content that we reasonably determine presents a platform-policy, legal, regulatory or reputational risk, including a risk under Shopify or Meta rules. This applies even where the content was previously approved or already published. You must act on our notice promptly, whether that means pausing the advertising, removing the content or making the change we asked for.

A takedown is separate from our right to suspend or terminate your account under Section 11, which we may exercise or not exercise regardless. A takedown does not by itself cancel Commissions already earned on the content.

We do not review Creator Content for accuracy, substantiation or legal compliance before it runs. Acting on one piece of content does not put us under a duty to monitor the rest or make us responsible for content we have not asked you to take down. We are not responsible for the Creator Content you run or for the campaigns you run it in. Your indemnity under Section 13 covers claims that arise from them.

5.3 Material You Supply

You represent and warrant that you own or control the rights to any material you supply to a Creator, such as your logo, product images, packaging, footage, music or script, so that using it to make and deliver content for that campaign infringes nobody's rights.

You grant each Creator you engage the license to use that material set out in the Creator Terms of Service.

6. Fees

Creatornet is free during early access and we charge no subscription fee unless we expressly agree otherwise in writing.

We may end early access and introduce paid plans later. We will tell you before that happens and nothing is charged unless you sign up for a plan. Any price is shown in the Services, the Shopify listing or a separate order form before you sign up.

7. Brand Data

7.1 Ownership and License to Process

You own your Brand Data, including any intellectual property rights in it. Subject to these Terms, you grant Creatornet a worldwide license, non-exclusive and royalty-free, to host, process, transmit, display and otherwise use Brand Data, including through the sub-processors named in the DPA, solely to provide, maintain and secure the Services; to calculate attribution and the Commissions as you have configured them; and to comply with law and platform requirements.

The Privacy Policy describes how we handle personal data. The DPA covers the controller and processor roles.

7.2 Usage Data

We may create and use aggregated or de-identified data derived from operating the Services ("Usage Data") to maintain and improve them. Usage Data does not identify you, your customers or any individual, nor do we attempt to re-identify it. Usage Data belongs to Creatornet, though creating it does not affect your ownership of the Brand Data it came from.

8. Confidentiality

Each party may receive non-public information from the other that is marked confidential or that a reasonable person would treat as confidential ("Confidential Information"). The receiving party will use it only to perform under these Terms and will protect it with reasonable care. It may be shared with employees, contractors and advisors who need it and are bound to keep it confidential.

Non-public information you receive from a Creator through the Services is also Confidential Information. That includes Creator Content before it is published, the rates and fees a Creator quotes, their contact details and your messages with them. Use it only for the campaign it belongs to.

Information that is public, already known without a duty of confidence, independently developed or received from a third party free to disclose it is not Confidential Information. We may disclose Confidential Information if required by law, after reasonable notice where legally permitted. These obligations survive termination.

9. Intellectual Property and Acceptable Use

9.1 Ownership

We and our licensors own the Services, including software, designs, trademarks, documentation and underlying know-how. Any right not expressly granted in these Terms is reserved.

9.2 License

Subject to these Terms, Creatornet grants you a limited, revocable, non-exclusive, non-transferable and non-sublicensable right to use the Services during the term for your internal business purposes.

9.3 Use Restrictions

You must not reverse engineer, copy or scrape the Services or build a competing product from them, except as allowed by mandatory law; overload the Services or circumvent security or access controls; manipulate attribution or commission figures, including through self-purchases, artificial clicks or forged tracking parameters; run Creator Content as a paid advertisement with the tracking parameter removed, stripped or never applied; use the Services to violate law or the rules of a connected integration, including Shopify and Meta; upload malware; resell, sublicense or white-label the Services without our prior written consent; upload special category or criminal-offense personal data, payment card or financial account information, government identification numbers, precise location or information about children or any other data that applicable law treats as sensitive; or misrepresent affiliation with Creatornet.

9.4 Feedback

If you send feedback or suggestions, you grant Creatornet a perpetual, irrevocable, royalty-free license to use them without obligation to you.

9.5 Publicity

Unless you opt out in writing to legal@creatornet.io, we may use your name, logo and campaign details that are not confidential in our marketing, case studies, customer lists and sales materials. You may opt out at any time. Opting out applies going forward and we are not required to recall material already published or distributed.

Any performance figures we use are anonymized or aggregated unless you agree otherwise in writing. Nothing in this Section restricts statements that do not identify you, such as the number of brands using Creatornet.

10. Infringement Complaints

If you believe content on Creatornet or advertising run through Creatornet infringes a copyright, trademark or other right you hold, email legal@creatornet.io with the subject line "IP complaint".

Your notice must include:

• what the content is and where you saw it, precisely enough for us to find it;
• what right you hold and what work or mark it covers, with a link to an authorized example if you have one;
• your name, your organization if you have one and an address and email we can reply to;
• a statement that you believe in good faith that the use is not authorized by you, your agent or the law; and
• a statement that the information in your notice is accurate and that you are the rights holder or are authorized to act for them.

We review complete notices. We may remove or disable access to the content. A knowingly false notice may make you liable for the damage it causes. We may stop processing notices from anyone who repeatedly submits unfounded ones.

If something you supplied was removed and you believe that was a mistake, reply with the same subject line, identify what was removed and explain why you hold the rights. We will review your reply and may restore the content. We may suspend or close the account of anyone who repeatedly supplies infringing content.

11. Term and Termination

These Terms start when you first accept them or first use the Services and run until you or we end them. You may close your account at any time.

We may suspend or terminate access immediately if you materially breach these Terms, if you create risk to the Services or others or if the law or a platform requires it. We may change, suspend or discontinue the Services or any part of them, including individual features. We may also stop providing them to you.

When these Terms end your access to the Services ends. If a campaign ran on Commissions, your right to use the Creator Content from that campaign also ends. Section 5.1 sets what you must do and by when.

Uninstalling our Shopify app or disconnecting an integration does not close your account or end these Terms. What we delete, anonymize and retain after termination is described in the Privacy Policy and DPA.

Termination does not cancel Commissions or other obligations already accrued. A sale the Services attribute to advertising that ran before termination still earns a Commission even where the sale itself lands afterwards. Provisions that by their nature survive termination do so, including the licenses already granted to Creator Content, Confidentiality, Intellectual Property and Acceptable Use, Disclaimers, Limitation of Liability, Indemnification and Governing Law.

12. Disclaimers and Liability

CREATORNET PROVIDES THE SERVICES "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, CREATORNET DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY AND NON-INFRINGEMENT.

WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION; ACCURACY OF ATTRIBUTION OR COMMISSION CALCULATIONS RELATIVE TO THIRD-PARTY PLATFORMS; ANY PARTICULAR LEVEL OF TRAFFIC, ENGAGEMENT, CONVERSIONS OR SALES; OR THAT SHOPIFY, META OR ANOTHER PLATFORM WILL APPROVE OR CONTINUE TO CARRY YOUR ADS OR CONTENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CREATORNET IS NOT LIABLE FOR ANY INCIDENTAL, INDIRECT, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OR FOR LOST PROFITS OR REVENUE, LOST OR CORRUPTED DATA, LOST GOODWILL OR BUSINESS INTERRUPTION, EVEN IF THE LOSS WAS FORESEEABLE OR WE WERE ON NOTICE OF IT.

CREATORNET'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS UNDER THESE TERMS OR IN CONNECTION WITH THE SERVICES IS CAPPED AT THE GREATER OF THE FEES YOU PAID US FOR THE TWELVE MONTHS BEFORE THE CLAIM AROSE OR 500 US DOLLARS.

THE EXCLUSIONS AND LIMITS IN THIS SECTION APPLY WHATEVER THE LEGAL BASIS OF THE CLAIM, INCLUDING CONTRACT, NEGLIGENCE AND OTHER TORT.

We do not exclude or limit liability for fraud, willful misconduct or gross negligence. Some jurisdictions do not allow the other exclusions and limits in this Section, so those may not apply to you.

13. Indemnification

You will indemnify, defend and hold harmless Creatornet and its officers, contractors and agents from claims, damages, losses and reasonable costs (including legal fees) that arise from or relate to your Brand Data and store; your marketing, advertising, creator campaigns and disclosures; your failure to provide legally required notices or to obtain required consents; unlawful or non-compliant use of Shopify, Meta or other platforms in connection with the Services; disputes with Creators, customers or other third parties; your breach of these Terms or applicable law; and your infringement or misuse of another party's intellectual property, privacy or publicity rights.

We will promptly notify you of any claim, let you lead the defense and any settlement and reasonably cooperate at your expense. You may not settle a claim in a way that admits our liability or imposes obligations on us without our written consent. A delay in our notice does not relieve you of these obligations except to the extent it materially prejudices your defense. We may take part in the defense at our own cost. Doing so does not reduce your obligations.

14. Governing Law

Norwegian law governs these Terms, without regard to its conflict-of-law principles. The Norwegian courts have exclusive jurisdiction, unless mandatory law requires otherwise.

15. Changes to These Terms

From time to time we may amend these Terms as the Services, the law or our business change. The date at the top shows the latest version.

For a material change we will give notice by email to the address on your account or through a prominent notice in the Services before it takes effect. Changes apply prospectively and do not affect rights or obligations already accrued.

If you keep using the Services after a change takes effect, you accept it. If you do not agree, stop using the Services and close your account.

16. General

16.1 Entire Agreement

These Terms, the Privacy Policy, the DPA and any order form we sign are the entire agreement about the Services between you and Creatornet. They replace earlier discussions and proposals. Standard terms in a purchase order or similar document you send do not modify these Terms. If these Terms and the DPA conflict about the processing of personal data, the DPA controls for that subject.

16.2 Severability and Waiver

If a provision of these Terms is unenforceable, it will be enforced to the extent the law allows and the rest stays in force. Not enforcing a provision does not waive it. A waiver binds us only if it is written and only for the case it covers.

16.3 Assignment

You may not assign these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, a sale of assets or a change of control. These Terms bind each party's successors and permitted assigns.

16.4 Force Majeure

Events beyond a party's reasonable control excuse delay or non-performance, such as infrastructure or platform outages, natural disasters, labor disputes or acts of government. Payment obligations already accrued are not excused. The affected party will notify the other and resume performance as soon as it reasonably can.

16.5 No Partnership or Agency

The parties are independent contractors. These Terms create no partnership, joint venture, agency or employment relationship. No one other than the parties may enforce them. Creators hold their rights under the Creator Terms of Service, not under these Terms.

16.6 Notices

Notices to us under these Terms must be sent to legal@creatornet.io. We may notify you by email at the address on your account or through the Services. Notices are deemed given when received.

17. Support

Support is available by email at support@creatornet.io, Monday to Friday, 09:00 to 17:00 Central European Time, excluding Norwegian public holidays.

We make reasonable efforts to respond within one business day but do not warrant a particular support level, response time or continued availability unless we expressly agree otherwise in writing. Nothing in this Section changes the disclaimers in Section 12.

18. Contact Us

For questions, concerns or legal notices, contact:

Ali Media
VAT number NO 835 517 632 MVA
Moraveien 29
1542 Vestby
Norway

Email: legal@creatornet.io